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Quality policy
We have established this quality policy to be consistent with the purpose and context of our organization. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our management system.
Customer focus
As an organization we have made a commitment to understand our current and future customers’ needs; meet their requirements and strive to exceed their expectations.
Leadership
Our Top Management have committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.
Engagement of people
As an organization we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.
Process approach
As an organization we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement
We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.
Evidence-based decision making
As an organization we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.
Relationship management
We recognises that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Our policy is also to meet the requirements of interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities.
Quality Management System
ISO 9001:2015
Happy clients
Your team are to be congratulated for their professionalism and excellent standard of work. Probably the best deep clean I have witnessed at CTC. Please pass on my gratitude and thanks to the lads for their hard work.
5
Malcolm
Cath - Thank you, a small, but briught ray of sunshine, thank you. Your team are doing you proud and delivering a great service. Hygienic has attended site to carry out the kitchen deep clean, customer would like to say that it's the best deep clean he has ever had and engineers where very professional and hard working.
5
Alan, Area Manager
Just confirming that your two guys completed the deep clean yesterday. I would like to thank them on an excellent job they did, a very pleasant and professional job.
5
Mike
Your lads did a great job!
5
Dave
Excellent standard, all areas cleaned to an extremely high quality.
5
Happy Client
We are very happy with Josh and the rest of the team on this job - the gym is looking and feeling a lot cleaner! We have really noticed a positive difference and were pleased with how proactive HCC were.
5
Chloe
Your lads have done a good job again!
5
Steve
We had your team in to do the deep clean of the kitchen and they did an outstanding job!
5
Happy Client