Customer care
How we look after our customers
Meeting the Customers requirements is the principal objective of our organisation. Your needs will be fully understood and agreed and Hygienic will undertake the operation to ensure all your requirements are being met in an effective manner by the following means;
- Receipt and understanding of the customer requirements of the service concerned. This will include specified standards, material specifications, requirements for certification etc.
- Can the organisation carry out the work in accordance with the Customers requirements without any additional resources or changes to the normal Organisation operations?
- Are any additional resources required?
- Is there a need for additional investigation or research?
- Is any additional staff training needed?
- What goods, materials or services need to be obtained from outside suppliers? Can these be obtained within the required turnaround?
- Does the work involve any special process not usually carried out by the Organisation?
- Are there any special legal or regulatory requirements? e.g. National standards Health and Safety etc.
Planning will take into account
- The Customers’ delivery or other critical dates especially concerning Theatre cleans etc.
- Any specific product verification or checking requirements.
- Availability of resources both staff and plant and equipment.
- Uniforms / badges to be ordered
Weekly management meetings are held to engage in up to minute details on current contracts to include health & safety issues and to discuss future pending contracts , start dates etc.
The following topics are regularly addressed
- Site Safety to specialist cleaning teams and public
- Working Standards to be maintained
- Attitude and appearance of specialist cleaners and any sub-contactors engaged
- Management co-operation
- Any non conformances to be addressed and rectified and recorded as necessary
Management, employees and any sub-contractors engaged by Hygienic Cleaning Company (UK) Ltd are committed to ISO 9001:2015 and working to the systems and procedures set out in our documented quality system.
Happy clients
Your team are to be congratulated for their professionalism and excellent standard of work. Probably the best deep clean I have witnessed at CTC. Please pass on my gratitude and thanks to the lads for their hard work.
5
Malcolm
Cath - Thank you, a small, but briught ray of sunshine, thank you. Your team are doing you proud and delivering a great service. Hygienic has attended site to carry out the kitchen deep clean, customer would like to say that it's the best deep clean he has ever had and engineers where very professional and hard working.
5
Alan, Area Manager
Just confirming that your two guys completed the deep clean yesterday. I would like to thank them on an excellent job they did, a very pleasant and professional job.
5
Mike
Your lads did a great job!
5
Dave
Excellent standard, all areas cleaned to an extremely high quality.
5
Happy Client
We are very happy with Josh and the rest of the team on this job - the gym is looking and feeling a lot cleaner! We have really noticed a positive difference and were pleased with how proactive HCC were.
5
Chloe
Your lads have done a good job again!
5
Steve
We had your team in to do the deep clean of the kitchen and they did an outstanding job!
5
Happy Client